Case Study: First Tech Federal Credit Union (FTFCU) achieves streamlined, accurate enterprise risk management and a proactive risk culture with Protecht

How First Tech Federal Credit Union transformed its risk culture

First Tech Federal Credit Union (FTFCU) struggled with fragmented, spreadsheet-driven risk and compliance processes and incompatible tools that caused data integrity issues and inefficiency. To modernize its enterprise risk management, FTFCU selected Protecht and deployed the Protecht ERM platform.

Protecht consolidated disparate systems into a single, integrated platform—automating RCSAs, HR-data updates, issue management and reporting—which saved the risk team hundreds of hours per quarter, eliminated error-prone manual processes, improved risk visibility via dashboards, and reduced overdue action plans. The Protecht implementation also boosted user adoption, strengthened control documentation, and created an ongoing strategic partnership that advanced FTFCU’s risk culture and oversight.

First Tech Federal Credit Union (FTFCU)

Cary Oswald

Senior Director of Enterprise Risk Management