Case Study: Freeway UK Insurance Services achieves a proactive risk culture and stronger controls with Protecht ERM

Harnessing the power of risk in the insurance industry

Freeway, a leading UK taxi insurer, faced siloed thinking and fragmented risk processes—ranging from spreadsheets to bespoke databases—that left risk treated as a standalone problem rather than a business enabler. Freeway engaged Protecht to deliver a holistic risk management solution (Protecht ERM) and to drive a mindset change so risk would be managed proactively and embedded in the organisation’s culture.

Protecht implemented a dynamic, interconnected risk management system—linking risk appetite, identified risks, impacts and controls—plus dashboards, proactive notifications, Protect Analytics, automated workflows and a “My Task” view, supported by ongoing advisory services. As a result, Protecht helped Freeway improve risk controls and board reporting (enabling immediate answers in meetings), boost user accountability, streamline administration to save staff time, and create a sustained culture shift toward proactive risk management.

Freeway

Paul Cunniff

Chief Finance Officer