Case Study: Bank First strengthens CPS 230 operational resilience with Protecht

Bank First builds departmental risk profiles with Protecht across 2 views of operational risk

Bank First, a customer-owned mutual bank, faced the challenge of moving beyond the initial implementation of the APRA CPS 230 standard to fully embed operational resilience into its business-as-usual operations. They partnered with the vendor Protecht, utilizing its integrated GRC platform and operational resilience solution to build a more detailed operational risk foundation and shift ownership from a project team to the business lines.

Protecht enabled Bank First to build detailed departmental operational risk profiles and connect risks, controls, incidents, and critical operations in a single, visible environment. This solution embedded operational risk ownership into business teams, moving responsibility closer to where risks are managed day-to-day. The results included a shift from project delivery to sustainable governance, providing a connected view for oversight and creating a catalyst for strengthening operational risk across the entire organization.

Bank First