Case Study: Pay.UK achieves 50% faster risk reporting with Protecht ERM

How Pay.UK achieved 50% faster risk reporting in just six months

Pay.UK, the UK’s operator and standards body for interbank retail payment systems, needed to replace a slow, fragmented, spreadsheet-based risk management process. With more than 30 spreadsheets and manual reporting across teams, the organisation struggled to get real-time visibility, maintain accountability, and produce timely reports for executives and regulators. It used Protecht ERM to modernise its risk management approach.

Protecht implemented a centralized, configurable ERM platform for Pay.UK, digitising risk registers, controls, and workflows while adding real-time dashboards and Power BI reporting. Within six months, Pay.UK was live across the organisation, cut reporting time by 50%, and gained instant access to up-to-date risk insights, better accountability, and enterprise-wide adoption.

Pay.UK

Lone Le Roux

Director, Risk & Compliance