Case Study: National Association of Convenience Stores achieves staff empowerment and streamlined member management with Protech Associates

National Association of Convenience Stores levels-up to PlatformPower

The National Association of Convenience Stores (NACS) had relied on a heavily customized netFORUM Enterprise system for a decade, which proved unintuitive, hard to search, and dependent on IT for routine data requests. Faced with limited international currency handling and few integrations/APIs, NACS sought a cloud-based, Microsoft-aligned solution and selected Protech Associates’ PlatformPower — Protech’s association platform built on Microsoft Dynamics 365 — to address these challenges.

Protech Associates implemented PlatformPower, leveraging Microsoft Dynamics 365 and Office 365 integrations to enable in-system emailing with activity tracking, give staff self-service access to member data, and reduce custom development needs. The deployment empowered end users, significantly reduced reliance on IT, streamlined communications and member management, and freed staff time, positioning NACS for future global growth.

National Association of Convenience Stores

Matt Morris

Director, Computer and Network Operations