Case Study: National Association of Convenience Stores achieves greater self-service and integration with Protech Associates

NACS reduces IT dependency across 50+ countries with Protech Associates

The National Association of Convenience Stores (NACS) faced significant challenges with its legacy NetForum Enterprise system, which was unintuitive, difficult to search, and unable to handle international currencies. This reliance on a heavily customized platform created a bottleneck, requiring constant IT support for data requests and hindering global growth. Seeking to reduce this dependency and move to a self-service, cloud-based environment, NACS turned to vendor Protech Associates for a new solution.

Protech implemented its association platform solution built on Microsoft Dynamics 365. This provided seamless integration with the Microsoft products NACS already used, enabling staff to email directly from the system and easily access member data relevant to their roles. The result was a significant lift off the IT department's plate, saving staff a ton of time and positioning NACS for continued success and growth in supporting the global industry.

National Association of Convenience Stores