Case Study: Telephone and Data Systems improves resource planning and forecasting with ProSymmetry Tempus Resource

Telephone and Data Systems - Customer Case Study

Telephone and Data Systems (TDS), a Fortune 1,000 communications company serving about six million customers nationwide, was managing IT resource planning in Excel spreadsheets. The manual process was time-consuming, error-prone, and made it difficult to accurately track project work, “keep the lights on” activities, and overall resource capacity without overloading staff.

To solve this, TDS implemented Tempus Resource by ProSymmetry for resource forecasting, capacity planning, and scenario analysis. With ProSymmetry’s Tempus, the team gained real-time visibility into utilization, could model “what-if” scenarios, and improved prioritization and planning across projects. The result was faster turnaround on resource requests, better stakeholder communication, clearer portfolio visibility, and a shift from data entry to higher-value analysis and recommendations.

Telephone and Data Systems

Daniel Neugart

IT Portfolio Resource Analyst