Case Study: National Insurance Provider improves resource planning and reporting with ProSymmetry’s Tempus Resource

National Insurance Provider - Customer Case Study

National Insurance Provider, a publicly traded national insurer offering home, auto, business, and life coverage, struggled with its previous resource management platform because it lacked robust reporting and analysis capabilities. Its IT Resource Manager, Brian, needed a faster, easier-to-use solution to support capacity planning, project scheduling, career development, and hiring decisions for a team of more than 1,500 employees.

The insurer selected Tempus Resource by ProSymmetry, which provided resource forecasting, capacity planning, skills management, scenario analysis, and strong reporting. With ProSymmetry’s Tempus Timesheets, the IT team improved utilization and workload visibility across hundreds of projects, held associates more accountable for time entry, identified underused and overworked staff, and supported more effective future planning and resource allocation. Brian noted that reporting became quick and easy, standard reports were built before implementation ended, and the team gained better visibility into true capacity and “what-if” impacts as business needs changed.