Case Study: Manatt, Phelps & Phillips streamlines matter centricity and lateral hire onboarding with Prosperoware Milan

Manatt, Phelps & Phillips - Customer Case Study

The customer, Manatt, Phelps & Phillips, an AmLaw 100 firm with 750 lawyers, faced challenges with duplicate and cluttered client matter workspaces in iManage, as well as the significant administrative burden of managing nearly 100 lateral hires per year. To address these inefficiencies, the firm turned to Prosperoware and its Milan platform for a solution.

Prosperoware implemented its Milan platform in a phased deployment, which created a single workspace for each client matter and automated key processes. The solution delivered substantial results, including a 25% increase in first-call support resolution, a 75% reduction in production time for imports and exports, and a reduction from 15 to 5 folders per workspace. These efficiencies from Prosperoware also reduced the costs associated with transferring files for lateral hires and drove broader adoption of the firm's information governance strategy.

Manatt, Phelps & Phillips