Case Study: Duane Morris refreshes matter centricity and boosts efficiency with Prosperoware Milan

Duane Morris - Customer Case Study

Duane Morris, a global law firm and AmLaw 100 firm, faced challenges with duplicate and cluttered workspaces in its matter-centric environment and a complex process for managing nearly 100 lateral hires annually. To address this, they turned to Prosperoware for a solution.

Prosperoware implemented its Milan platform in a phased deployment. The solution streamlined workspace creation, reduced unnecessary folders, and automated key processes. This resulted in a 25% increase in first-call support resolution, a 75% reduction in import/export production time, and significantly reduced costs for transferring files during lateral hire onboarding, demonstrating a major improvement in operational efficiency for Duane Morris.

Duane Morris

Joe Aurite

Application Integrator