Case Study: Ballard Spahr achieves real-time client value management with Prosperoware Umbria

Ballard Spahr implements Umbria

Ballard Spahr faced the challenge of meeting increasing client demands for predictable legal fees and budgetary transparency. Their legacy and disconnected homegrown systems were inadequate for complex fee arrangements and often resulted in write-offs and client dissatisfaction. To address this, the firm collaborated with vendor Prosperoware.

Prosperoware implemented its Umbria client value management solution, which unified data from key systems to provide real-time matter pricing, budgeting, and tracking. This gave partners actionable information to staff matters efficiently and allowed clients transparent budget-to-actual views. The solution delivered by Prosperoware substantially decreased write-offs for Ballard Spahr and strengthened client relationships through improved retention, growth, and increased revenue.

Ballard Spahr

Melissa Prince

Chief Client Value Officer