Case Study: Wabanaki Maple doubles sales with ProspectSoft CRM

Wabanaki Maple are a 100% Indigenous female-owned wholesaler of barrel aged maple syrup products located on Nequotkuk

Wabanaki Maple, a 100% Indigenous female-owned wholesaler of barrel-aged maple syrup products, was growing quickly from a small market stall business into an eCommerce operation. Before using ProspectSoft’s Prospect CRM, customer data was managed in Excel and often fell out of sync with accounting and inventory systems, creating errors, slower response times, and challenges managing sales efficiently.

ProspectSoft implemented Prospect CRM with integration to Katana cloud inventory software, giving Wabanaki Maple one place to manage customer information, order processing, and after-sales support. The result was 100% sales growth, doubled sales overall, faster order handling, and improved customer service, with the team able to track customer interactions, identify churn risk, and process orders without switching between apps.

Wabanaki Maple

Zak Genefaas

Sales & Operations Lead