Case Study: Puremedic Health boosts growth and visibility with ProspectSoft CRM

Puremedic Health is famous for their range of Probiotics, Qiara, a range of breastmilk isolated probiotics that restores the balance of good bacteria.

Puremedic Health, a growing probiotics business known for Qiara, was struggling to manage rapid growth using Excel and a call log. Before implementing ProspectSoft’s Prospect CRM and Unleashed integration, the team lacked a formal CRM, had limited visibility into customer data, and found it difficult to keep track of stockists, production runs, and future ordering needs.

ProspectSoft implemented Prospect CRM with Unleashed to centralize customer and inventory data, reduce manual rekeying, and improve reporting, including RFM analysis. The result was stronger customer service, better stock control, weekly production planning, and revenue growth of over 100%, while still giving Puremedic Health full visibility and control over the business.

Puremedic Health

Helen Lyon

Chief Executive Officer