Case Study: Mediplus achieves centralised customer management and reduced admin with ProspectSoft

Mediplus - Customer Case Study

Mediplus, a medical device research, development and manufacturing company led by Managing Director Emma Gray, was struggling with fragmented customer information across the NHS, hospitals and third parties, which made it hard to deliver excellent service. To centralise and streamline access to vital customer data they turned to ProspectSoft, implementing ProspectSoft CRM to make customer records and processes instantly available to everyone.

ProspectSoft built a single, central storage for documents, meetings and contact data accessible to office staff and sales teams on the road, and integrated ProspectSoft CRM with Mediplus’s accounts system. The result was reduced admin (notably eliminating re-keying when confirming orders), real-time activity reporting, time and resource savings, and improved, more professional customer relationships.

Mediplus

Emma Gray

Managing Director