Case Study: Key Surgical reduces processing time and centralizes data with ProspectSoft CRM

Key Surgical - Customer Case Study

Key Surgical, a medical packaging provider for the sterilisation of instruments worldwide, was struggling with scattered sales information, duplicated or lost quotations, difficulty finding contact details, and excess stock that had become unsellable. They needed a central place to manage information across departments, and worked with ProspectSoft using Prospect CRM.

ProspectSoft implemented Prospect CRM to centralize data, connect with the company’s Exchequer accounting system, and manage complaints, problem tracking, and email marketing in one place. As a result, Key Surgical reduced the time spent processing credit notes by two-thirds, eliminated hours spent searching for information, and improved customer engagement through integrated email marketing.

Key Surgical

Craig Lewis

Managing Director