Case Study: IDNS achieves 99% paper reduction and streamlined online sales with ProspectSoft

IDNS - Customer Case Study

IDNS, a leading UK supplier and integrator of ICT products serving corporate and education clients, faced highly manual, paper-based sales processes—handwritten orders, duplicated data entry and no online sales—which caused inefficiency and human error. To address this, IDNS engaged ProspectSoft and implemented its CRM, eMail Marketing and eCommerce solutions.

ProspectSoft automated and integrated IDNS’s sales workflows, connected accounts to eliminate rekeying, and launched a web storefront that replicated the phone-order experience; as a result IDNS reports about 99% less sales paper, faster processes, and the ability to market and sell online. ProspectSoft’s ongoing support and account management also improved adoption and customer confidence, prompting IDNS to recommend ProspectSoft to other firms.

IDNS

Dave Shuttleworth

Managing Director