Case Study: Forestadent achieves seamless 24/7 eCommerce and streamlined operations with ProspectSoft

Forestadent - Customer Case Study

Forestadent, a leading manufacturer of high‑quality orthodontic products, faced significant miscommunication between departments, disconnected account managers, and outdated processes that left prices and customer conversations unrecorded. To solve this, Forestadent engaged ProspectSoft to deploy its eCommerce solution (Prospect eCommerce) and integrate it with their Exchequer accounts system.

ProspectSoft implemented Prospect eCommerce with Exchequer integration, enabling 24/7 online ordering, customer-specific pricing, visible stock and purchase history, and a single central view for staff. The solution reduced time spent on manual orders and admin, improved process efficiency and customer communications, expanded Forestadent’s online reach via email and eCommerce, and delivered a seamless, quick rollout for the business.

Forestadent

Lucy Woodnutt

Finance Administrator