Case Study: Forestadent boosts efficiency and sales with ProspectSoft CRM

Forestadent boosts sales and reduces admin time with ProspectSoft CRM

Forestadent, a leading manufacturer of orthodontic products, faced challenges with internal miscommunication and outdated processes. Their account managers were detached from the office, leading to unrecorded customer conversations and poor service. To address this, they worked with ProspectSoft to implement its Prospect CRM solution to centralize business information and improve efficiency.

By deploying ProspectSoft's CRM integrated with their accounts package and email marketing, Forestadent streamlined contact management and automated processes. The solution was later expanded with ProspectSoft's eCommerce platform to enable online sales. This resulted in reduced administration time, increased team efficiency, and a measurable increase in both email campaign click-through rates and sales.

Forestadent