Case Study: Evac+Chair doubles service revenue and streamlines sales with ProspectSoft

Evac+Chair - Customer Case Study

Evac+Chair, a leading manufacturer of evacuation chairs founded in 1985 and expanding globally, faced fragmented business and customer data across multiple spreadsheets, Pegasus Opera and Outlook, which created inefficient, duplicated processes and limited sales effectiveness. To solve this, they engaged ProspectSoft and implemented Prospect CRM to centralise information and give sales staff access on the road.

ProspectSoft integrated Prospect CRM with Pegasus Opera and provided consultancy to consolidate processes into a single real‑time system, plus mobile access for reps. As a result, Evac+Chair improved process efficiency and profitability, increased sales capacity, and — according to Sales & Marketing Director Mark Roberts — “service revenue has doubled,” with the company subsequently expanding into eMarketing and eBusiness using ProspectSoft’s solutions.

Evac+Chair

Mark Roberts

Sales & Marketing Director