Case Study: Cycling Sports Group achieves greater efficiency and 24/7 trading with ProspectSoft CRM

Cycling Sports Group trades 24/7 with ProspectSoft

Cycling Sports Group (CSG), a significant global supplier of bicycles and equipment, faced challenges with an unmanageable volume of customer enquiries regarding product availability, pricing, and specifications. This diverted staff from core roles with admin tasks and limited customers, who could only order during business hours. To address this, they turned to ProspectSoft for a solution using Prospect eCommerce.

The solution implemented by ProspectSoft provided a B2B trade portal that enabled 24/7 trading. This gave customers direct access to their individual pricing, real-time stock availability, and product purchase history. This freed up staff time to focus on their core roles and provided customers with greater flexibility, leading to more efficient order taking and an increase in sales revenue.

Cycling Sports Group