Case Study: Not My Fault achieves automated workflows and faster response times with Prospecta’s ConnektHub

MDO enabled Not My Fault to efficiently manage their business processes in a more time effective manner

Not My Fault Accidents Holdings Pty Ltd (Not My Fault) is an Australian car and bike accident management company providing replacements, smash repairs and legal assistance. Facing limited business process management, no workflow automation or mobile capability, invoice and data-management issues, inconsistent response times and weak reporting, they began collaborating with Prospecta in April 2016 using the ConnektHub platform to address these gaps.

Prospecta implemented the ConnektHub platform to deliver apps and mobile capability, automated workflows, invoice management and tracking, automatic email reminders/escalations, advanced search, customizable fields, location hierarchy and data governance. As a result, Prospecta’s ConnektHub improved operational efficiency, increased customer and partner accessibility through mobility, sped up response times and materially increased reporting and process automation for Not My Fault.

Not My Fault

Patrick Gomes

Director