Case Study: Petco achieves lower shipping costs and faster ship-from-store fulfillment with ProShip

How Petco, a Manhattan-user, utilizes 150+ ship-from-store locations, 8 carrier and 7 distribution centers to fulfill delivery promises

Petco, a leading pet specialty retailer, needed to lower shipping costs and offer faster, more flexible delivery by using stores as mini distribution centers. Their legacy system lacked the carrier mix, ship‑from‑store functionality and integrations required (IBM Sterling e‑commerce, Manhattan WMS/Oracle) and needed strict carrier compliance. Petco selected ProShip® Software to solve these challenges.

ProShip implemented its shipping platform—writing shipment costs and tracking back to Petco’s Oracle instance—while enabling rate and date shopping, carrier compliance, and easy onboarding of regional carriers. With ProShip deployed across 150+ ship‑from‑store locations, 7 distribution centers and 8 carriers, Petco reduced shipping costs, increased delivery options and warehouse efficiency, and now reliably ships tens of thousands of packages daily.

Petco

Christopher Fall

Manager Omni Fulfillment & Supply Chain Optimization