Case Study: Drs. Foster & Smith achieves seamless integration and shipping cost savings with ProShip

Drs. Foster & Smith thinks their shipping system is the cat’s meow

Drs. Foster & Smith, a catalog and internet pet supply company in Rhinelander, Wisconsin that ships tens of thousands of packages daily (including live exotic fish and pharmaceuticals), faced slow vendor support, difficult upgrades, poor integration with their Exacta warehouse management system, and an impending end-of-life for their shipping software. They selected ProShip to provide a modern shipping solution with responsive support, carrier compliance, and sophisticated rate-shopping while preserving existing warehouse workflows.

ProShip deployed a black‑box solution using the ProShip SDK that runs natively within Exacta, retaining the Exacta Pack interface so packers required no retraining. ProShip’s engineers configured carrier-specific rules, labels, and invoice handling, completed an off-hours cutover that had real packages shipping within two hours, and enabled rate‑shopping (increasing SmartPost use and cutting costs). The result: reduced downtime, higher productivity, proactive carrier updates, and a single point of support from ProShip across tens of thousands of daily shipments.

Drs. Foster & Smith

Ron Sasek

IT Manager