Case Study: Smokeball improves engagement with ProProfs Knowledge Base Software

Smokeball - Customer Case Study

Smokeball, a growing legal technology company with teams in Sydney and Chicago, needed a more capable knowledge base than Zendesk. Using ProProfs Knowledge Base Software, the company wanted features like image lightboxes, video embedding, page duplication, and PDF creation to better support its global teams and client-facing content.

ProProfs implemented Knowledge Base along with ProProfs Training Maker and Quiz Maker, giving Smokeball an all-in-one platform for knowledge sharing and e-learning certifications. The result was a more engaging client-facing knowledge base that increased page views and improved engagement rates.

Smokeball

Bob Bednarz

Learning & Development Manager