Case Study: Hoopla reduces support tickets with ProProfs Knowledge Base

Hoopla - Customer Case Study

Hoopla, the digital wing of Midwest Tape, needed a fast, scalable online help site for installation guides and product documentation as its customer base grew. With support built on Zendesk, Hoopla also wanted a knowledge base that would integrate directly with its help desk to improve access for customers and support agents.

ProProfs Knowledge Base provided the solution, giving Hoopla a cloud-based help site that was quick to configure, easy for writers to update collaboratively, and accessible from within Zendesk. By using ProProfs, Hoopla improved support efficiency and reduced a significant number of support tickets, while giving customers easier self-service access to documentation and help articles.

Hoopla