Case Study: HighQ achieves centralized self-service knowledge base and reduced support tickets with ProProfs Knowledge Base

HighQ - Customer Case Study

HighQ, headquartered in London, needed a more robust self-service knowledge base to serve as the main user guide for its cloud-based product, Collaborate. The company had been using Zendesk for support tickets and its knowledge base, but wanted a better solution to improve both internal management and the customer experience.

HighQ selected ProProfs Knowledge Base, which made it much easier to update content and gave users a richer interface for quickly finding information. With ProProfs, HighQ now has a centralized knowledge base that reduces support tickets and saves time and resources, while also providing detailed reporting on customer behavior, searches, and usage patterns.

HighQ