Case Study: Altiscale achieves 65% returning visitors with ProProfs

Altiscale - Customer Case Study

Altiscale, which provides an Apache Hadoop cloud and customer portal, needed a better way to create structured user guides and procedural documentation than its existing Zendesk Help Center. The company wanted content that was easier to browse, ordered logically, and integrated smoothly with its support and customer-facing portal.

ProProfs Knowledge Base software helped Altiscale build and brand a documentation site that connected with its portal, supported multiple authors, and enabled analytics, PDFs, tabs, and easy handling of images and code snippets. With ProProfs, Altiscale improved content management and support navigation, leading to much better access to documentation and measurable results of 65% returning visitors and 30–60 sessions per day.

Altiscale