Case Study: TitleSmart improves customer feedback with PropLogix

TitleSmart uses PropLogix to benchmark customer satisfaction with 50 NPS and 76% CSAT

The customer, TitleSmart, sought to improve customer relationships and retention by implementing a formal system to measure customer satisfaction. To address this challenge, they turned to PropLogix for guidance on establishing a customer feedback program using key survey methodologies.

PropLogix advised TitleSmart on deploying two complementary survey types: Net Promoter Score (NPS) for measuring long-term loyalty and Customer Satisfaction (CSAT) for evaluating specific service interactions. By integrating these tools into their workflow, TitleSmart gained precise insights into customer sentiment, enabling data-driven decisions to enhance service. The PropLogix solution provided clear KPIs to track improvements and help staff understand the impact of process changes on the customer experience.

TitleSmart