Case Study: Compass Health Network achieves lower restroom maintenance costs with PropertyTRAK

Providing your visitors with Restroom QR Codes will raise Maintenance Standards to the next level

Compass Health Network (CHN), a nonprofit healthcare organization, faced a challenge in maintaining the high standards of its 390 public restrooms across 100 facilities. They needed a way to identify specific maintenance issues between scheduled cleanings to improve their corporate image and reduce operational costs. To address this, they turned to the PropertyTRAK CMMS (Computerized Maintenance Management System) to implement a more proactive solution.

PropertyTRAK's solution involved placing location-specific QR codes in all restrooms, allowing visitors to anonymously scan and submit high-priority service requests for supplies or maintenance via a simple checklist on their smartphones. This integration provided CHN with immediate notifications and valuable usage data. The results were significant, enabling CHN to reduce the annual labor cost for these requests from $35,000 to a projected $11,000. The data collected through PropertyTRAK also allowed for cost-effective operational changes, such as expanding dispenser capacities to better meet demand.

Compass Health Network

Daniel Grzenia

Senior Director of Facilities