Case Study: Upper Edge Property Management achieves a 70% reduction in tenant calls and streamlined maintenance with Property Meld

Upper Edge Property Management - Customer Case Study

Upper Edge Property Management, a Winnipeg-based firm managing over 900 doors, struggled with slow maintenance coordination, repeated tenant calls, and contractors failing to complete jobs. After trying internal fixes and a competing platform, they turned to Property Meld to provide an automated maintenance communication and tracking platform that would centralize messages between tenants, vendors, owners, and staff.

Property Meld implemented a single-ticket system with automated reminders and contractor-driven ticket closure, giving full transparency and direct tenant-vendor-company communication. The result was an immediate, measurable impact—call volume dropped more than 70%—old backlogs (including ~500 stale tickets) were resolved or tracked reliably, and Upper Edge now reports faster resolutions and a stronger customer experience.

Upper Edge Property Management