Case Study: Savant Systems achieves faster growth and lower support and order-entry effort with Propel

Savant Systems - Customer Case Study

Savant Systems, a smart home and smart power solutions company, needed a way to support fast-paced innovation across a broad product portfolio and multiple distribution channels. As it integrated new teams and businesses, it had to keep customer operations, product data, and business processes aligned while maintaining a strong user experience.

Using Propel PLM with Salesforce, Savant Systems created a master product record alongside a master customer record to connect data, processes, and collaboration company wide. Propel helped reduce order-entry labor by 50%, cut customer service calls by over 1,000 hours each year, and reduce time-to-market on the ecommerce store by 74% over two years, while also supporting a 40% increase in revenue over two years.

Savant Systems

Beth LeClerc

VP of Business Systems Architecture & Web Services