Case Study: JUUL Labs, Inc. achieves 2x faster product updates and higher throughput with Propel

Juul Labs, Inc. - Customer Case Study

Juul Labs, Inc. faced scalability and usability limits with their previous PLM (Arena), which made product updates slow and forced them to add staff during peak periods. They evaluated and moved to Propel’s product lifecycle management platform to gain a more flexible, user-friendly system that could keep pace with rapid growth.

Propel handled a smooth migration and delivered rapid user adoption, with Juul users reporting they can create and release items twice as fast (notably after only three weeks on Propel). Propel’s searchable interface, supplier-friendly collaboration (no VPN, restricted views, Chatter for real-time discussion), mobile approvals, and improved throughput drove measurable productivity gains and reduced the operational burden Juul previously experienced.

Juul Labs, Inc.

David Karosick

Product Lifecycle Manager