Case Study: Imperative Care achieves faster time-to-market and stronger quality compliance with Propel

Imperative Care - Customer Case Study

Imperative Care, a rapidly growing medical device company focused on improving stroke care, faced a paper‑based, homegrown quality and change‑approval process that hindered design‑quality integration, remote collaboration, and regulatory compliance. They engaged Propel for a cloud‑native, configurable PLM+QMS solution to close the loop between product lifecycle management and quality management so engineers could track CAPAs/NCMRs and tie quality issues back to the BOM during design.

Propel implemented a unified, cloud‑native PLM and QMS platform with dashboards, workflows, approvals, training tracking and contextual collaboration, giving Imperative Care real‑time visibility into quality issues and product data. The results included dramatically faster reviews and releases (release activity went from 20–30 minutes per document to three clicks), management review time dropped from five days to five minutes, rapid onboarding (100+ users in the first week), reliable remote access during COVID‑19, and overall faster time to market.

Imperative Care

Donielle Baudin

Director of Quality