Case Study: Inari Medical improves collaboration and complaint resolution with Propel

Collaboration, Operational Efficiency, and Business Agility with Propel

Inari Medical, a fast-growing medical device company, outgrew its paper-based process as it expanded from 15 engineers to 50 plus. To manage change orders, training, and customer complaints, it needed a highly traceable digital platform and a way to connect quality documents to parts.

With Propel’s PLM and QMS platform, Inari Medical gained a flexible, highly integrated system with real-time visibility into product components and complaints. Propel helped the company tie complaints to affected items, support closed-loop quality investigations, and shorten overall cycle time for change orders, decrease document control process time, and shorten complaint resolution.

Inari Medical

Kashyap Savani

Senior Manager of IT