Case Study: MicroLumen achieves 100% training compliance in 14 days with Propel

100% compliance after 14 days with Propel

MicroLumen, Inc., a global leader in medical and surgical tubing, needed a digital system of record to replace manual, paper-based quality processes as its customer base grew to more than 1,000 OEMs worldwide. The company was struggling to sustain compliance and visibility across training and CAPA workflows, especially when employees were absent during document change notices.

With Propel’s cloud-based quality system, MicroLumen introduced automated reminders, mobile notifications, dashboards, and customized workflows for training, CAPAs, complaints, and deviations. Within 14 days, training compliance rose from 45% to 100%, and CAPA response compliance increased from 60% to 98% in six months, giving MicroLumen clearer visibility and more timely approvals across the organization.

MicroLumen

Cynthia Soto

VP of Quality Assurance & Regulatory Affairs