Case Study: Nextech improves change management and customer adoption with Propeller

Nextech improves customer adoption and shortens implementation cycles with Propeller

Nextech, a healthcare technology company, faced challenges in managing internal and customer-driven change effectively. Rapid growth led to reactive change, leadership decisions lacking clear translation to teams, and risk to cultural alignment. To address this, they partnered with the vendor Propeller for a change management workshop.

Propeller facilitated interactive workshops for over 50 Nextech leaders, establishing a shared framework based on the ADKAR methodology. This solution improved leadership alignment and accountability. The results included improved customer adoption rates, shortened implementation cycles, and the establishment of change management as a core leadership discipline.

Nextech