Case Study: Kaak Group reduces spare parts order errors and digitizes service with Propeller

Kaak Group Service Find and purchase exactly the right parts

The Kaak Group, a ten-company entity serving industrial bakeries, faced a challenge in providing global customers with an efficient, error-free way to order spare parts and manage service tickets. They sought a unified, self-service portal that would integrate with their ERP system to eliminate incorrect orders and administrative silos. They partnered with the vendor Propeller to implement a solution.

Propeller implemented its Sales Accelerated Commerce platform, featuring digital self-service portals and deep ERP integration. This provided customers with personalized portals to drill down from equipment blueprints to order exact parts, significantly reducing errors. The solution delivered a fully digitized order process, eliminating administrative tasks and data silos. As a result, the Kaak Group achieved substantial cost savings and a major increase in customer satisfaction.

Kaak Group

Marcus van Es

E-commerce Manager