Case Study: Cuerva improves customer service and digital energy access with Propelland

Cuerva opens a 360º customer portal with Propelland, attracting 160+ potential distributors

Cuerva, a Spanish electric utility company, sought to enhance its customer service by moving beyond traditional physical offices and call centers. They partnered with Propelland to build a transparent digital platform that would provide customers with easily accessible information about energy consumption and technical support, thereby strengthening their reputation as a reliable energy provider.

Propelland developed a comprehensive web platform for Cuerva featuring a Customer Interaction Portal and a chatbot virtual assistant. The mobile-first portal allows users to view real-time energy data and contact customer care, while the chatbot handles common inquiries to reduce call volume. The solution resulted in higher-than-expected user registrations and a significant reduction in calls to customer service, optimizing their resources. Propelland also identified a broader market need, leading to the creation of a new SaaS offering for other energy distributors.

Cuerva