Case Study: Plexus Worldwide reduces card declines and boosts revenue with ProPay's EnsureBill

Plexus - Customer Case Study

Plexus Worldwide, a direct-selling company with thousands of independent consultants, was struggling with recurring billing for its Auto Ship program: with over 600,000 cards on file they were experiencing a 35% decline rate from expired or invalid cards, causing interrupted deliveries and lost revenue. To address this, Plexus Worldwide worked with ProPay and implemented ProPay’s EnsureBill account-updating service.

ProPay’s EnsureBill automatically updated stored card information and seamlessly integrated with Plexus’s payment processing, allowing Plexus Worldwide to refresh over 91,000 cards, cut declines by 9%, and generate more than $300,000 in additional revenue on the first run. The solution also reduced customer service workload, lowered authorization fees, maintained customer retention with uninterrupted service, and produced no increase in returns.

Plexus Worldwide