Case Study: Laramie Plains Community FCU achieves streamlined loan payments and 80% member adoption with ProPay

For credit unions, LenderPay powered by ProPay drives value

Laramie Plains Community FCU was struggling with efficiency as tellers manually processed roughly 500 loan payments a month, creating backlogs on peak branch days and limiting staff ability to serve members. Seeking an affordable, user-friendly, and secure bill-pay solution, LPC President Tyler Valentine selected ProPay’s LenderPay one-click payment technology.

ProPay implemented its cloud-based, real-time LenderPay system—enabling pay-by-text/email links, one-click card or e-check payments, and recurring transfers—so members can reply (e.g., “Pay 350”) or click to post funds directly to the core. After launch, 80% of enrolled Laramie Plains members adopted the service, the credit union reported an 80% increase in goal attainment as tellers refocused on cross-sales, and ProPay’s solution reduced manual processing, removed transaction fees, and increased member convenience.

Laramie Plains Community FCU

Tyler Valentine

President