Case Study: Equinix achieves more efficient technical documentation with Propane Studio

Equinix reduces call center volume with Propane Studio

Equinix, a global data warehouse leader, faced the challenge of a manual, labor-intensive process for creating product documentation that was primarily PDF-oriented. They selected Propane Studio to transform this digital customer experience and build a new scalable platform to increase efficiency.

Propane Studio executed a full technology shift by developing a custom, HTML-based CMS solution. This included streamlining the content creation workflow and establishing new governance processes. The solution allowed internal teams to update online documentation more efficiently, giving customers faster access to accurate information. This resulted in a considerable reduction in call center volume for Equinix.

Equinix