Case Study: Tualatin Valley and Fire Rescue achieves reduced spam, fewer false positives and reliable email continuity with Proofpoint Enterprise Protection

Tualatin Valley and Fire Rescue - Customer Case Study

Tualatin Valley Fire & Rescue (TVF&R), which provides fire and emergency medical services to about 440,000 residents in Oregon, faced rising volumes of spam, frequent false positives, and the need for more customizable email controls, timely message tracking, and a manageable whitelist—especially critical for first responder communications. Their existing solution consumed IT hours and produced large, hard-to-process digests, while uptime and disaster recovery requirements made accurate, always-available email essential.

TVF&R selected Proofpoint Enterprise Protection’s cloud solution for inbound/outbound security, anti-spam/anti-virus, policy enforcement and message tracing, plus user self-service quarantines, safelists/blocklists and flexible AD integration. The deployment reduced false positives and spam digests, ensured email continuity during outages, lowered total cost of ownership, removed the need for a dedicated mail administrator, and freed IT staff to focus on higher-priority work while retaining the option for future on‑premises/virtual appliance deployment.

Tualatin Valley and Fire Rescue

Blake Reed

IT Supervisor