Case Study: [24]7.ai achieves people-centric email threat protection and remote-work security with Proofpoint

Call-Center Automation Leader [24]7.ai Trusts Proofpoint as Security Partner

[24]7.ai is a Silicon Valley provider of AI‑powered chat and voice automation that helps companies deliver more personalized, efficient customer experiences. With about 10,000 employees—many working remotely after the pandemic—the company faced the urgent challenge of protecting valuable intellectual property and sensitive customer data across highly regulated industries, securing a newly distributed workforce, and scaling security without ballooning costs.

To meet that challenge, [24]7.ai deployed Proofpoint Email Protection, Targeted Attack Protection and Threat Response Auto‑Pull to block spam, malware, business email compromise and other targeted email threats, and to remove malicious messages post‑delivery. The deployment delivered visibility into highly targeted users for focused training, tightened remote‑worker compliance, augmented the internal security team with Proofpoint threat intelligence, and prevented a broad range of email attacks while enabling the security team to focus on higher‑value work.

[24]7.ai

Rebecca Wynn

Global Chief information security officer and Chief Privacy Officer