Case Study: MHA secures residents' sensitive data and slashes email threats with Proofpoint Core Email Security

Keeps Critical Information Safe for Residents and Employees

MHA, the largest charity care provider in England serving more than 19,200 older people a year, needed to protect highly sensitive resident healthcare and financial data while modernizing its cloud-based work environment. With legacy email defenses proving rudimentary, the organization faced high volumes of spam, phishing and business email compromise attempts—often impersonating senior staff—putting operations and resident privacy at risk.

MHA selected Proofpoint’s Core Email Security bundle (including TAP and TRAP) for multilayered, AI-driven protection that integrated easily with Microsoft 365 and required minimal end-user training. The solution delivered clear threat visibility, blocked 75,000–125,000 malicious emails per month, sharply reduced spam and BEC incidents, and cut open IT tickets from roughly 14,000–15,000 to 50–100—freeing the team to be proactive and giving the organization greater peace of mind.

MHA

Norman McKeown

Associate Director of IT