Case Study: Artisan Ink achieves faster design approvals and happier customers with ProofHub

Artisan Ink - Customer Case Study

Artisan Ink, an online retailer of custom t-shirts and apparel, struggled with customers—many non-designers—submitting designs with poor placement and alignment that needed touchups before printing. To give customers the option of designer tweaks and ensure approvals, Artisan Ink turned to ProofHub, using its project-management and inbuilt proofing features to manage designer revisions and customer sign‑off.

Using ProofHub, customers who opt for touchups are added to a project with assigned designers, and ProofHub automatically schedules SLA delivery milestones, notifies stakeholders, and lets designers upload revisions while customers provide feedback via the inbuilt proofing tool. While no numeric metrics were provided, ProofHub reduced email back‑and‑forth, sped up feedback cycles, streamlined the revision workflow, and helped Artisan Ink deliver more assured designs and greater customer happiness.

Artisan Ink

Robert Clark

Artisan Ink