Case Study: Linemark achieves higher customer satisfaction and a competitive edge with ProofHQ

Commercial Printer Increases Customer Satisfaction and Gains Competitive Edge

Linemark, a commercial printing company in Upper Marlboro, Maryland, needed a better, cost-effective proofing solution to replace a fragmented workflow built around emailing PDF links. The existing process was inefficient, hard for customers to use, and threatened both customer satisfaction and internal productivity. ProofHQ provided the online proofing capability Linemark needed.

ProofHQ, through the ProofHQ Connector for Xinet, was integrated directly into Linemark’s DAM system to streamline review and approval with personalized dashboards and an easy proofing workflow. The result was a 100% ProofHQ proofing process for nearly 1,000 customers, faster turnaround on revisions, less administrative effort, and a higher-quality final product in less time; Linemark also said rounds of changes now take two to three times less time than before.

Linemark

Rob Hunt

Graphic Media Manager