Case Study: Hirotec achieves 35% admin-time reduction and mobile-first efficiency with Pronto Software's Pronto Xi

Servicing business growth with mobility and efficiency

Hirotec, a national designer, installer and maintainer of mechanical, electrical, fire and energy solutions, faced a fragmented, legacy IT environment and a paper-based field operation that hindered growth and cross‑branch use. To enable a mobile-first service model and better support technicians in the field, Hirotec selected Pronto Software’s Pronto Xi ERP (including Service Management and related modules) to replace disparate systems and underpin its mobility and data-capture strategy.

Pronto Software implemented Pronto Xi across Hirotec, rolled out iPad Minis for real-time job updates and time capture, developed the Service Connect client portal and migrated the platform to Pronto Cloud. The changes eliminated paper processes, reduced admin time by at least 35%, improved technician response and data capture, streamlined subcontractor invoicing and freed up staff to focus on customer value — delivering measurable productivity and service improvements for Hirotec.

Hirotec

Paul Sicari

Executive Director