Case Study: NEPEAN boosts productivity and customer satisfaction with Pronto Software's Pronto Xi

Generating productivity and customer satisfaction gains

NEPEAN, a leading engineering, mining services and industrial manufacturing organisation, was struggling with disparate systems and hundreds of error-prone spreadsheets while running Pronto Xi from Pronto Software. Financial reconciliations took weeks, inventory visibility was poor and unified reporting across multiple business units was complex—hampering timely decisions and customer responsiveness.

Pronto Software reimplemented and upgraded NEPEAN onto the latest Pronto Xi (including Mobile CRM, Payroll/HR and cloud hosting), consolidating formerly separate entities and integrating ERP, financials and BI. The result: real‑time project-by-project P&Ls, consolidated financials produced instantly instead of taking a week, Weldlok’s stocktakes reduced from monthly to annual with zero variance, faster, accurate quotes and inventory checks for field sales, and overall measurable productivity and customer‑satisfaction gains with a strong ROI.

NEPEAN

Andrew Honnibal

Chief Information Officer