Case Study: Tilly’s Crawler Parts achieves effortless reporting and scalable growth with Pronto Software

Excavating the way for accurate data and reporting

Tilly’s Crawler Parts, an Australian family‑run earthmoving and excavation parts retailer, was struggling with rapid growth, heavy reliance on Excel, limited in‑house reporting capability and more than 300 operational “pain points,” prompting the need to upgrade its ERP. After evaluation, the company selected Pronto Software’s Pronto Xi (upgrade to Pronto Xi 760) with IBM Cognos Analytics integration to modernize processes and improve reporting.

Pronto Software implemented Pronto Xi 760, resolved over 300 pain points, and trained the team on IBM Cognos Analytics so users — including CFO David Tannock — can self‑serve reporting (he’s produced thousands of reports without IT support). The solution cut dependence on spreadsheets and external consultants, streamlined complex inventory and special‑supplier arrangements, and supported around 20% year‑on‑year sales growth while avoiding extra headcount.

Tilly’s

David Tannock

Chief Financial Officer