Case Study: Eclipse Technology achieves improved customer service and operational efficiency with Promys

Eclipse Technology Solutions improves customer service and support

Eclipse Technology Solutions, a fast‑growing North American telecommunications provider authorized to sell, install and support Nortel, Avaya, Cisco and Mitel solutions, was spending too much time on administration. Growth left departmental and senior management tied up in manual processes and disparate software and spreadsheets, which undermined the company’s focus on customer sales, service and support.

Eclipse implemented PROMYS Business Automation, integrated with their ACCPAC back‑office financials, to unify service delivery and equipment management. The system improved tracking of sales and business functions, saved staff time, increased invoicing accuracy and cash flow visibility, enabled real‑time inventory monitoring and controlled quotation approvals, and provided secure 24/7 web access and customer self‑service tools for geographically distributed teams.

Eclipse Technology

Robert Stroud

Owner